What happens when someone criticizes you? What happens when a client is upset?

Episode 379: Let’s talk about Emotional Intelligence - not as a buzzword, but as a real-life skill. What happens when someone criticizes you? What happens when a client is upset? What happens when pressure enters the room? Do you respond with wisdom, or do you react from fear, defensiveness, frustration, or insecurity? We will look at the research, the workplace data, and of course how it relates to real estate, and why Emotional Intelligence may be one of the most important skills for building trust. Listen now!

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